IPMG Blog

Insurance Program Managers Group

Customer Care and Customer Experience - The IPMG Way

How we interact in the digital age has become more important than ever. Technology platforms have undeniably increased efficiencies in placing business however the human element and connection is becoming a lost art form. How do we, as the participants watching the way we work evolve, step in to ensure that automation does not equate into agents and their insureds being left to deal with automated bots to service their needs, undermining the overall client experience? Simple, keep your client at the center of how you create or improve processes and enhance your technology. We should be looking at our customer’s experience in the following touch points: Client Center Focus, Personal Connection, look at each interaction as a collaborative partnership instead of a transaction, Does the technology we use help or hurt the experience, and Adaptability.

Tags: Workers' compensation, wholesale, brokerage, customerexperience, customerservice, IPMGWay

Posted by Lani Hamilton, Midwest Brokerage Manager on May 12, 2021 1:43:16 PM
Read More

April 2021 Brokerage Bind Success

Our Brokerage Unit specializes in placing workers' compensation risks for our retail agent partners. From writing hard-to-place risks to securing competitive pricing, our team is here to help. Take a look at our April binds below.

Tags: Workers' compensation, wholesale, brokerage

Read More

How COVID Changed Risk Management for Good

Risk management has a whole new meaning in the era of COVID-19. 

Tags: risk management, covid 19, risk

Posted by The IPMG Team on Apr 29, 2021 2:17:10 PM
Read More

IPMG Welcomes Mark Fiechter

St. Charles, IL- Insurance Program Managers Group (IPMG) is pleased to announce Mark Fiechter has joined the Employee Benefits Services Division (EBS) as Vice President of Development.

Tags: IPMG News

Posted by The IPMG Team on Apr 22, 2021 3:29:22 PM
Read More

IPMG’s New Employee Benefits Services Website is Here

For over 20 years, IPMG has worked with employers, brokers and third-party agents to create safe, healthy work environments. While we work in several sectors of insurance management, we have always been especially passionate about helping our clients successfully navigate employee benefits.

Tags: employee benefits, IPMG News, ebs

Posted by The IPMG Team on Apr 12, 2021 8:00:00 AM
Read More

February 2021 Brokerage Bind Sucess

Our Brokerage Unit specializes in placing workers' compensation risks for our retail agent partners. From writing hard-to-place risks to securing competitive pricing, our team is here to help. Take a look at our February binds below.

Tags: Workers' compensation

Posted by Nathan Kaprinay, Vice President of Workers’ Compensation on Mar 5, 2021 10:25:58 AM
Read More

2021 Remote Work Obstacles: Our Top Tips for Brokers

To put it mildly, this year has demanded a lot from your clients.

Above all, many have had to pivot to remote work quickly. While this was a necessary change, it was also a rather jarring one, taking a physical and mental toll on employees.

Tags: employee benefits

Posted by The IPMG Team on Jan 6, 2021 4:27:30 PM
Read More

Employee Benefits in 2021: Our Latest Predictions

Change is on everyone’s mind. The last year has been a wakeup call for many employees and employers alike, and we will see this reflected as each set their benefits plans for the year ahead.

Tags: employee benefits, ebs, 2021

Posted by The IPMG Team on Dec 7, 2020 12:03:17 AM
Read More

The Link Between Employee Wellbeing and Injury Recovery

Risk and Insurance Magazine recently published an article, ahead of their Virtual National Workers' Compensation and Disability Conference, highlighting one of the conference's important topics: exploring the link between behavioral health, physical health and workers' compensation.

Tags: Workplace Wellbeing, In-Sight 360, wellness

Posted by Gregg Peterson, President/CEO on Oct 21, 2020 5:24:12 PM
Read More

Introducing Our New In-Sight Employee Benefits Newsletter

IPMG is delighted to introduce our newly redesigned Employee Benefits newsletter. We've created a new format that focuses on including the topics, links and discussions that we believe are the most important for you.

Tags: employee benefits, IPMG News

Posted by The IPMG Team on Oct 16, 2020 10:37:42 AM
Read More