Workers' compensation is a critical safety benefit for employees, but many workers don't fully understand what it is, how it works, or what to do if they're injured on the job. As an employer, you can help your employees bridge this gap by guiding them on how to clearly and compassionately communicate workers’ comp benefits to their teams. 

Here’s how employers can make workers’ comp communication more effective, transparent, and employee-friendly.

Start with Clear, Simple Language

Avoid jargon. Terms like "IME" or "indemnity benefits" can confuse employees. Instead, use plain language: 

• Say: “If you’re hurt at work, we’ll help cover your medical bills and lost wages.” 

• Avoid: “You may be eligible for indemnity and medical benefits under the WC statute.” 

Tip: Provide a one-page summary of benefits in everyday language during onboarding.

Make It Part of Onboarding and Training

Workers’ comp shouldn’t only be discussed after an injury. Include it in: 

• New hire orientation packets 

• Safety training sessions 

• Employee handbooks 

This proactive approach builds trust and shows employees that their well-being is a priority.

Use Multiple Communication Channels

Different employees absorb information in different ways. Use a mix of: 

• Printed materials (posters, brochures) 

• Email newsletters 

• Intranet or HR portals 

• Short explainer videos 

• Toolbox talks or team huddles 

Bonus: Include real-life (anonymous) examples of how the process works to make it relatable.

Explain the Process Step-by-Step

When an injury happens, employees are often stressed and unsure of what to do. Provide a clear, step-by-step guide: 

• Report the injury to a supervisor immediately. 

• Seek medical attention from an approved provider. 

• File a claim with HR or the TPA. 

• Stay in touch during recovery and return-to-work planning. 

Visual flowcharts or checklists can make this easier to follow.

Highlight the Support System

Let employees know they’re not alone. Introduce them to: 

• The claims adjuster or nurse case manager 

• HR contacts 

• Return-to-work coordinators 

Humanizing the process helps reduce fear and confusion.

Address Common Concerns and Misconceptions

Many employees worry about retaliation, job loss, or medical costs. Address these head-on: 

• “Filing a claim will not impact your employee status and standing”. 

• “You won’t have to pay out of pocket for approved treatment.” 

• “We’ll work with you on a safe return-to-work plan.” 

• “Our goal is to provide you with optimal benefits and quality medical care for your injury.”

Keep the Conversation Going

Workers’ comp communication isn’t one-and-done. Regularly update employees on: 

• Safety initiatives 

• Changes in providers or procedures 

• Success stories of safe recoveries and return-to-work 

Final Thoughts 

When employees understand their workers’ comp benefits, they’re more likely to report injuries promptly, follow the process correctly, and return to work safely. As a TPA and an industry-leader in the Workers’ Compensation world, IPMG can help empower you as an employer. We believe in building a culture of transparency, trust, and care for our clients. All this starts with a foundation of transparency and better communication. Achieve cultural positivity with elevated service deliverables and increased cost savings. Contact us at info@ipmg.com to learn more.