Insurance Program Managers Group

How Enhanced Case Management Can Change a Life

Posted by Kim Gaston on May 30, 2019 2:22:00 PM

How Enhanced Case Management Can Change a Life

It can be difficult to explain how our case management services can help make a real difference in people’s lives.

Claims management services and the care that goes along with it can seem abstract and clinical, which can unfortunately lead to individuals taking its benefits for granted.

This why when we hear from an individual whose life has significantly benefited help from our care, we feel it’s incredibly important to spread the word.

Recently, IPMG’s Clinical Field Service Director, Kim Gaston, MD, DC, helped a police officer named Jason who had injured his shoulder on the job. Following the injury, Dr. Gaston reached out and offered to help Jason get his health back on track with IPMG’s Enhanced Case Management program. With the support of the program, Jason was able to quickly lose weight, recover from his surgery and get back to work.

Here’s what Jason had to say:


Dr. Kim Gaston, 

Police officers often spend their careers helping others. During those times it is rare to hear a thank you, but we move on. We know we made a difference, no matter who notices.

Dr. Gaston, you are the person who deserves the thank you.

For me, sitting on the couch and consuming food from a drive-thru was easy. Thinking about a "diet" or "exercise" was easy. Then next Monday becomes the next fifty-one Mondays. You sit there and become disgusted with yourself and thus, no changes are made. This is a revolving process. You feel hopeless and quietly say to yourself, what am I going to do. I am embarrassed not only personally, but professionally too. 

There is a saying, “If you choose law enforcement, you lose the right to be unfit." Wow, what a powerful statement, but what does it mean?

It means my co-workers and my community need me to be ready. Can I jump in the fight to assist my partner, or can I pull that person from the fire scene?

I can't let anyone down. I can't let myself down. I can't be the reason someone who needed my help was left behind.

Sometimes help comes when you least expected it and needed it. Enter you into the picture.

Just upon the initial contact and conversation with you, I became ready. I was pumped to get moving in the correct direction. It was a natural high to know someone was going to start and continue with me through one of life’s best changes. It was that needed spark.

It's not about the number on the scale. I could care less. It's about how you feel. It's the get-up-and-go-energy that brings you back to life.  

Wow, my pants are getting loose, my shirt isn't tight anymore. I just watched my belt go through their loops. You show up somewhere and someone says, "You look great." That hits the heart strings, but what they don't know is that I feel better too.

Dr. Gaston, you are the first responder for me. Your patience and motivational power was exactly what I needed. Not wanted, needed. No amount of money or “thank you's” could ever show my gratitude. You have provided me the tools for life and one of the greatest professions on earth.

I will continue this process and I have the knowledge to do it because of you. I owe you my life — the most precious thing we own.

Forever grateful,


How Enhanced Case Management Can Change a Life How Enhanced Case Management Can Change a Life

              Before                                                 After

To learn more about how our Nurse Case Management can change lives, click here, then get in touch to discuss how we can help your organization support a happier and healthier workforce.  

Tags: claims management, risk management, police departments