As temperatures drop and precipitation rises, public entities face a seasonal surge in slip-and-fall claims. From icy sidewalks to wet entryways, the risks multiply—and so do the potential liabilities. But with the right strategies in place, you can reduce exposure and respond effectively when incidents occur.
Why Slip-and-Fall Claims Spike in Fall and Winter
Slip-and-fall incidents are among the most common liability claims filed against entities. During colder months, the combination of rain, snow, ice, and reduced daylight creates hazardous conditions that increase the likelihood of accidents. These claims can be costly—not just financially, but also in terms of public trust and operational disruption.
Proactive Risk Management: Your First Line of Defense
The best way to manage slip-and-fall claims is to prevent them. Here are key strategies your program can implement:
Evaluate high-traffic areas such as sidewalks, parking lots, building entrances, and stairwells. Identify surfaces prone to ice accumulation or poor drainage and prioritize them for maintenance.
Ensure snow and ice removal procedures are clearly documented and consistently followed. Use de-icing agents proactively and keep logs of all maintenance activities—these records can be crucial in defending against claims.
Poor visibility contributes to accidents. Install adequate lighting in outdoor areas and use clear signage to warn of slippery conditions or ongoing maintenance.
Everyone involved in facilities management should understand their role in preventing slip-and-fall incidents. Regular training ensures consistency and accountability.
Claims Handling: Be Prepared Before They Happen
Even with the best prevention efforts, incidents may still occur. A proactive claims strategy helps organizations respond swiftly and effectively:
Encourage prompt reporting of incidents by staff and the public. A standardized form and centralized system help ensure consistency and completeness.
Take photos , gather statements, and preserve maintenance logs. The more documentation you have, the stronger your defense.
Transparency is key. Keep claimants informed of the process and timelines, and communicate internally to ensure alignment across departments.
Work closely with your legal partners and insurance provider to assess liability and determine the best course of action. Early involvement can lead to faster resolution and reduced costs.
Final Thoughts
Slip-and-fall season doesn’t have to be synonymous with increased liability. By taking this approach to risk management and claims handling, your program can protect your communities, budgets, and reputations. Preparation today leads to resilience tomorrow.